Shipping policy

 

Generous Kids Book Club Shipping and Order Policies

Welcome to the Generous Kids Book Club! Here’s everything you need to know about our shipping and order policies.

Shipping Information

  • Processing Time: Orders typically ship within 3-5 business days. Orders placed on Fridays, holidays, or weekends will be processed the next business day. During holidays, launches, or other peak periods, processing times may extend to 7-14 business days.
  • Shipping Origin: All orders ship from our Kansas City, MO warehouse.
  • Carriers: We use USPS, UPS, and FedEx for shipping. USPS is the only available shipping option for orders shipped to PO boxes.
  • Tracking: Once your order has shipped, you will receive an email notification with tracking information. For assistance with monitoring or tracking your order, please reach out to us via email at info@generousfamily.com with your shipping method and order number.

Address Changes

Please ensure your shipping address is correct when placing your order. Generous Kids Book Club is not responsible for incorrect or mistaken addresses entered during the ordering process. We will do our best to change an address before the order is shipped, but any additional shipping charges resulting from rerouting an order will be the customer’s responsibility.

Lost or Stolen Shipments

If your tracking information shows that your order was delivered but you are unable to locate it, please contact the carrier directly. If the carrier is unable to assist you, please contact us at info@generousfamily.com.

Generous Kids Book Club takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform us via info@generousfamily.com, and we will request an investigation by the shipping company. We will take no action toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major shipping companies, you must report a lost or stolen shipment within one month. Refunding or replacing lost or stolen orders will be done at the sole discretion of Generous Kids Book Club.